You should choose recorded delivery if your order is over £20 and up to £50 as you be covered for any loss up to the £50 limit.
IT IS THE RESPONSIBILITY OF THE CUSTOMER TO ENSURE THAT THEY HAVE FILLED IN THEIR DETAILS CORRECTLY. ROYAL MAIL WILL NOT COMPENSATE YOU IF YOU FAIL TO GIVE YOUR CORRECT ADDRESS WITH POST CODE.
You can order any products and pay securely online.
We take security seriously and you can be assured any online transactions are dealt with upto date technology enabling complete security.
Tip: Look for the yellow closed lock on the bottom of the web page which ensures your security. Click on it to verify the security certificate. If you are unhappy with ordering in this way please phone us with your order and details.
You are fully guaranteed against fraud and will be directed to a secure server to input your credit card details.
ALL DISCOUNT CODES CARRY A MINIMUM £10 spend (exc delivery charge)
We will not be held responsible for delays from royal mail. We will try to help you with locating any items, as we hold proof of postage for all items.
If you have still not received your order within 14 working days please contact us using the CONTACT US link at the top of the page and we will try to help.
We will accept returned products within seven days and refund the value (minus postage) as long as the items are UNWORN and in with original intact packaging.WE DO NOT OFFER A TRY BEFORE YOU BUY SERVICE. Faulty products will be fully refunded. We are unable to refund on any item where the hygienic seal has been broken, or any plastic packaging has been cut. If you do not want the product PLEASE DO NOT OPEN IT. If the package is opened this is seen as acceptance of the goods and no refund will be issued unless faulty.
Faulty goods must be returned within 14 days of receiving your order.
You wll be responsible for the items until they are received by us and you will be liable for any return postage. Please ensure you have a proof of postage receipt.
Quality: Your high street consumer rights apply online. See www.consumerdirect.gov.uk/
We stock a wide range of foot products and we want you to be happy with your purchase. If you have any questions about a product then please get in touch by using our Contact page. We run a busy podiatry practice so are unable to deal with telephone queries, but if you send us an email we will endevour to get back to you within 24 hours.