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Terms & Conditions


Delivery


United Kingdom Orders:

All orders are sent out Second Class delivery by Royal Mail. We aim to deliver all items within 7 working days however some items may have to be ordered from suppliers and may then take upto 14 days. We may possibly have to contact you to confirm your details prior to sending the order.

Standard postage is non tracked and compensation of UPTO £20 is included if lost in transit. We can not be held responsible for your loss if you only choose standard dleivery and your total order is over £20.

You should choose recorded delivery if your order is over £20 and up to £50 as you be covered for any loss up to the £50 limit.

Special delivery is tracked and compensation of UPTO £500 is included if lost in transit. You should choose this method if your order is over £50.

IT IS THE RESPONSIBILITY OF THE CUSTOMER TO ENSURE THAT THEY HAVE FILLED IN THEIR DETAILS CORRECTLY. ROYAL MAIL WILL NOT COMPENSATE YOU IF YOU FAIL TO GIVE YOUR CORRECT ADDRESS WITH POST CODE.

WE ARE UNABLE TO SHIP TO PO BOX NUMBERS


Also, if time is of the essence please email us first to enquire on stock availability and when the order will be posted. 

 International Orders:

Standard postage is non tracked and compensation of UPTO £20 if lost in transit.

International Signed for is tracked and compensation of UPTO £500 if lost in transit
Lost Orders:

UK - we need to allow 15 WORKING days before Royal Mail will investigate a loss. Please contact us after this time so we can inform Royal Mail

International - we need to allow 25 WORKING days before Royal Mail will investigate a loss. Your package may be stuck in your Customs Department so may take additional time to reach you.

WE ARE UNABLE TO SHIP TO PO BOX NUMBERS 

Ordering

You can order any products and pay securely online.

Security

We take security seriously and you can be assured any online transactions are dealt with upto date technology enabling complete security.

SSL
Secure server is one which takes advantage of Secure Sockets Layer (SSL) technology. SSL is a protocol designed to enable secure transmission of information on the Internet. SSL provides encryption and integrity of communications along with strong authentication using digital certificates. SSL uses a private key to encrypt data being submitted from a browser before it is transferred over the Internet via the SSL connection. When the data reaches the SSL-enabled web server, it is decrypted. If the data were to be stolen during this transmission, it would remain unreadable. Many web sites use SSL to obtain confidential user information, such as credit card numbers. Web pages that incorporate SSL have a web address starting with "https://" instead of the usual "http://".

Tip: Look for the yellow closed lock on the bottom of the web page which ensures your security. Click on it to verify the security certificate. If you are unhappy with ordering in this way please phone us with your order and details.

You are fully guaranteed against fraud and will be directed to a secure server to input your credit card details.

ALL DISCOUNT CODES CARRY A MINIMUM £10 spend (exc delivery charge)



Delays

We will not be held responsible for delays from royal mail. We will try to help you with locating any items, as we hold proof of postage for all items.

If you have still not received your order within 14 working days please contact us using the CONTACT US link at the top of the page and we will try to help.

Returns

We will accept returned products within seven days and refund the value (minus postage) as long as the items are UNWORN and in with original intact packaging.WE DO NOT OFFER A TRY BEFORE YOU BUY SERVICE.  Faulty products will be fully refunded. We are unable to refund on any item where the hygienic seal has been broken, or any plastic packaging has been cut. If you do not want the product PLEASE DO NOT OPEN IT. If the package is opened this is seen as acceptance of the goods and no refund will be issued unless faulty.

Faulty goods must be returned within 14 days of receiving your order.

You wll be responsible for the items until they are received by us and you will be liable for any return postage. Please ensure you have a proof of postage receipt. 

Orders that are returned to us due to non collection at your Postal Service office will be subject to a 10% restocking fee.


For more information please read

http://www.dti.gov.uk/ccp/index.htm

Quality: Your high street consumer rights apply online. See www.consumerdirect.gov.uk/

 

 
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We stock a wide range of foot products and we want you to be happy with your purchase. If you have any questions about a product then please get in touch by using our Contact page. We run a busy podiatry practice so are unable to deal with telephone queries, but if you send us an email we will endevour to get back to you within 24 hours.

 
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