Terms & Conditions


Delivery


United Kingdom Orders:

All orders are sent out Second Class delivery by Royal Mail. We aim to post all items within 7 working days however some items may have to be ordered from suppliers and may then take upto 14 days. We may possibly have to contact you to confirm your details prior to sending the order.

Standard postage is non tracked and compensation of UPTO £20 is included if lost in transit. We can not be held responsible for your loss if you only choose standard dleivery and your total order is over £20.

You should choose recorded delivery if your order is over £20 and up to £50 as you be covered for any loss up to the £50 limit.

Special delivery is tracked and compensation of UPTO £500 is included if lost in transit. You should choose this method if your order is over £50.

IT IS THE RESPONSIBILITY OF THE CUSTOMER TO ENSURE THAT THEY HAVE FILLED IN THEIR DETAILS CORRECTLY. ROYAL MAIL WILL NOT COMPENSATE YOU IF YOU FAIL TO GIVE YOUR CORRECT ADDRESS WITH POST CODE.

WE ARE UNABLE TO SHIP TO PO BOX NUMBERS


Also, if time is of the essence please email us first to enquire on stock availability and when the order will be posted. 

 International Orders:

Standard postage is non tracked and compensation of UPTO £20 if lost in transit.

International Signed for is tracked and compensation of UPTO £500 if lost in transit
Lost Orders:

UK - we need to allow 15 WORKING days before Royal Mail will investigate a loss. Please contact us after this time so we can inform Royal Mail

International - we need to allow 25 WORKING days before Royal Mail will investigate a loss. Your package may be stuck in your Customs Department so may take additional time to reach you.

WE ARE UNABLE TO SHIP TO PO BOX NUMBERS 

Ordering

You can order any products and pay securely online.

Security

We take security seriously and you can be assured any online transactions are dealt with upto date technology enabling complete security.

SSL
Secure server is one which takes advantage of Secure Sockets Layer (SSL) technology. SSL is a protocol designed to enable secure transmission of information on the Internet. SSL provides encryption and integrity of communications along with strong authentication using digital certificates. SSL uses a private key to encrypt data being submitted from a browser before it is transferred over the Internet via the SSL connection. When the data reaches the SSL-enabled web server, it is decrypted. If the data were to be stolen during this transmission, it would remain unreadable. Many web sites use SSL to obtain confidential user information, such as credit card numbers. Web pages that incorporate SSL have a web address starting with "https://" instead of the usual "http://".

Tip: Look for the yellow closed lock on the bottom of the web page which ensures your security. Click on it to verify the security certificate. If you are unhappy with ordering in this way please phone us with your order and details.

You are fully guaranteed against fraud and will be directed to a secure server to input your credit card details.

ALL DISCOUNT CODES CARRY A MINIMUM £10 spend (exc delivery charge)



Delays

We will not be held responsible for delays from royal mail. We will try to help you with locating any items, as we hold proof of postage for all items.

If you have still not received your order within 14 working days please contact us using the CONTACT US link at the top of the page and we will try to help.

Returns

We will accept returned products within seven days and refund the value (minus postage) as long as the items are UNWORN and in with original intact packaging.WE DO NOT OFFER A TRY BEFORE YOU BUY SERVICE.  Faulty products will be fully refunded. We are unable to refund on any item where the hygienic seal has been broken, or any plastic packaging has been cut. If you do not want the product PLEASE DO NOT OPEN IT. If the package is opened this is seen as acceptance of the goods and no refund will be issued unless faulty.

Faulty goods must be returned within 14 days of receiving your order.

You wll be responsible for the items until they are received by us and you will be liable for any return postage. Please ensure you have a proof of postage receipt. 

Orders that are returned to us due to non collection at your Postal Service office will be subject to a 10% restocking fee.


For more information please read

http://www.dti.gov.uk/ccp/index.htm

Quality: Your high street consumer rights apply online. See www.consumerdirect.gov.uk/

 

 

 

Privacy

Updated to include New GDPR requirements:

AMENDED: Changes to this privacy policy
This privacy policy was last updated in May 2018 and reflects the requirements of GDPR at that time.

What information is collected about me?
Only the minimum information about you is collected when you sign up or when you place an order for online products. The information held is secure in our account and isn’t passed on to any third party. Website usage information is collected using cookies which is agreed upon when you visit our site for the first time.

 You can ask us for any information we hold about you. All enquiries should be addressed to: Norton Podiatry 33 Lichfield Street Walsall WS1 1TJ

How long do you keep information for?
We keep paper medical records for 7 years from your last appointment and 7 years from the date a child reaches their 16th birthday. This is required by Law. We keep records on our computer system securely until you inform us you wish for them to be deleted (after the required 7 years for adults and 7 years after a child reaches their 16th birthday).

If you have made a purchase on our website, we keep your details for a maximum of 1 year and are then deleted.

How is the information about me used?
Information gained on the website is used to process an order or payment, to respond to enquiries and to send you information you have requested. Your information is never shared with anyone else.

Automated emails
If you have consented to receive information from us by putting your details on a webform and you no longer wish to receive information from us, you may opt out at any time by following the unsubscribe link at the bottom of the  information email. If you have unsubscribed and you are still receiving mail from us it may be that you have subscribed for another product or service using a different email. We do not reinstate your status once you have unsubscribed and you will be deleted from our lists after 3 months.

Access to and deletion of my information
You have the right to request a copy of the information that is held about you and to make corrections to that data. If you would like a copy of some or all of your personal information, please contact us.

You also have the right to request that we delete any or all of the data we have related to you. However, for financial reasons if you have been invoiced we are legally bound to keep this information for a minimum of 6 years.



(1) Introduction 

This website is owned and operated by Norton Podiatry

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(2) What information do we collect?

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of our websites (which may include your IP address, geographical location, browser type and version, referral source, entry page, exit page, length of visit, number of page views, route taken through our website, and similar information);

(b) information relating to any enquiries you make concerning our services or products or purchases you make of our services or products (which may include your name, address, email address, telephone number, company name, role/position, payment details and details of the proposed use or uses of the services or products);

(c) information relating to or supplied to us in connection with any legal services we may provide to you;

(d) information that you provide to us for the purpose of registering with our website blogs (your name and email address);

(e) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (your name, email address and areas of interest); and

(f) any other information that you choose to send to us.

(3) Using your personal data We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) enable your use of the services available on the website;

(d) send to you products, 

(e) send statements and invoices to you, and collect payments from you;

(f) send you general (non-marketing) commercial communications;

(g) send you email notifications which you have specifically requested;

(h) send to you our newsletter and other marketing communications


(4) Disclosures.

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law; [Note we are a British based company subject to the terms of the Data Protection Act and any EU laws in force at this time.

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and (d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

(5) Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We use session cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. Session cookies will be deleted from your computer when you close your browser.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:

http://www.google.com/privacypolicy.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking Tools, Internet Options, Privacy, and selecting Block All Cookies using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

(6) Your rights

You may instruct us to provide you with any personal information we hold about you. You may instruct us not to process your personal data for marketing purposes (by email or otherwise) at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

(7) Security of your personal data We will take reasonable precautions to prevent the loss, misuse or

alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

(8) International data transfers Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy. Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area.

(9) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(11) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email, or by post to Norton Podiatry 33 Lichfield Street Walsall WS1 1TJ

TERMS OF USE

IMPORTANT! THESE TERMS OF USE GOVERN YOUR USE OF THIS SITE, WHICH IS

PROVIDED BY OUR COMPANY. BY ACCESSING THIS SITE, YOU ARE INDICATING

YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THESE TERMS OF USE. THESE TERMS OF USE ARE SUBJECT TO CHANGE BY OUR COMPANY AT ANY TIME IN ITS

DISCRETION. YOUR USE OF THIS SITE AFTER SUCH CHANGES ARE IMPLEMENTED

CONSTITUTES YOUR ACKNOWLEDGMENT AND ACCEPTANCE OF THE CHANGES. PLEASE CONSULT THESE TERMS OF USE REGULARLY.

Access To This Site

You agree to use this site only for the lawful purposes described in more detail in the "Restrictions on Use” section below. You agree not to take any action that might compromise the security of the site, render the site inaccessible to others or otherwise cause damage to the site or the Content. You agree not to add to, subtract from, or otherwise modify the Content, or to attempt to access any Content that is not intended for you. You agree not to use the Site in any manner that might interfere with the rights of third parties. To access this site or some of the resources it has to offer, you may be asked to provide certain registration details or other information. It is a condition of your use of this site that all the information you provide on this site will be correct, current, and complete. If our Company believes the information you provide is not correct, current, or complete, we have the right to refuse you access to this site or any of its resources, and to terminate or suspend your access at any time, without notice.

Restrictions On Use

This site is provided solely for non-commercial, personal use, and/or so that you may learn about our Company and the services we provide. You may not use this site for any other purpose, including any commercial purpose, without our Company’s express prior written consent. For example, you may not (and may not authorize any other party to) (i) co-brand this site, or (ii) frame this site, or (iii) hyper-link to this site, without the express prior written permission of an authorized representative of our Company. For purposes of these Terms of Use, "co-branding” means to display a name, logo, trademark, or other means of attribution or identification of any party in such a manner as is reasonably likely to give a user the impression that such other party has the right to display, publish, or distribute this site or Content accessible within this site. You agree to cooperate with our Company in causing any unauthorized co-branding, framing or hyper-linking immediately to cease.

Proprietary Information

* Trademarks

The material and Content accessible from this site, and any other World Wide Web site owned, operated, licensed, or controlled by our Company is the proprietary information of our Company or the party that provided the Content to our Company, and our Company or the party that provided the Content to our Company retains all right, title, and interest in the Content. Accordingly, the Content may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of our Company, or unless authorized in writing elsewhere on our site, except that you may print out a copy of the Content solely for your personal use. You are prohibited from using any of the marks or logos appearing throughout the site without the express written permission of our Company.

* Copyrights

This site and its Content are protected by U.K., E.U., U.S. and/or foreign copyright laws, and belong to the Company or its partners, affiliates, contributors or third parties. The copyrights for the Content are owned by the Company or other copyright owners who have authorized their use on this site. You may download and reprint Content for  noncommercial, non-public, personal use only (If you are browsing this site as an employee or member of any business or organization, you may download and reprint Content only for educational or other non-commercial purposes within your business or organization, except as otherwise permitted by the Company, for example in certain password-restricted areas of the site). You may not manipulate or alter in any way images or other Content on the site.

*Hyper-Links

This site may be hyper-linked to other sites which are not maintained by, or related to, our Company. The inclusion of any hyper-link to a third-party site does not imply endorsement, sponsorship or recommendation by our Company of that site. Hyper-links to such sites are provided as a service to users and are not sponsored by or affiliated with this site or our Company. Our Company has not reviewed any or all of such sites and is not responsible for the content of

those sites. Our Company also makes no representations about the availability of hyper-linked sites. Hyper-links are to be accessed at the user’s own risk, and our Company makes no representations or warranties about the content, completeness or accuracy of these hyper-links or the sites hyper-linked to this site. If you hyper-link to a site, please be aware that you will leave our Companyʼs web site and will become subject to the rules and conditions of the linked site(s). We recommend that you make yourself aware of the Terms of Use of any sites you link to from our Companyʼs site.

*Submissions

You hereby grant to our Company the royalty-free, perpetual, irrevocable, worldwide, nonexclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content, remarks, suggestions, ideas, graphics, or other information communicated to our Company through this site (together, hereinafter known as the "Submission”), and to incorporate any Submission in other works in any form, media, or technology now known or later developed. Our Company will not be required to treat any Submission as confidential, and may use any Submission in its business (including without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in future Company operations.

By making a Submission, you are guaranteeing to us that you have the legal right to post the content in the Submission and that it will not violate any law or the rights of any person or entity.

Our Company will treat any personal information that you submit through this site in accordance with its Privacy Policy as set forth on this site.

Child Safety

Protecting the online privacy of children is especially important to us, and those under the age of 13 are protected by federal law. For that reason, our Company does not knowingly permit children under the age of 16 to become registered members of our sites, or to buy goods and services on our sites, without verifiable parental consent. Our Company does not knowingly collect or solicit personal information about children under 13, except with their parent’s express consent. If we ever include children under the age of 16 as part of our intended site audience, those specific web pages will, in accordance with the provisions of the Children’s Online Privacy Protection Act (COPPA), be clearly identified and provide an explicit privacy notice; and we will provide processes to obtain parental approval, provide access to information and allow parents to request removal of their children’s personal information.

Downloading Material

You understand that our Company cannot and does not guarantee or warrant that files available for downloading from the Internet will be free of viruses, worms, Trojan horses or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this site for the reconstruction of any lost data. Our Company does not assume any responsibility or risk for your use of the Internet.

Disclaimer

THE COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SITE, THE SERVICE OR THE CONTENT. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SITE, THE SERVICE, THE CONTENT, AND ANY PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED VIA THE SITE.

THE COMPANY DOES NOT WARRANT THAT THE FUNCTIONS PERFORMED BY THE SITE OR THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS IN THE SITE OR THE SERVICE WILL BE CORRECTED. THE COMPANY DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE CONTENT, OR THAT ANY ERRORS IN THE CONTENT WILL BE CORRECTED. THE SITE, THE SERVICE AND THE CONTENT ARE PROVIDED ON AN "AS IS” AND "AS AVAILABLE” BASIS.

Limitation On Liability

COMPANY, ITS SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS,

CONTENT PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS WILL NOT

BE LIABLE FOR ANY INCIDENTAL, DIRECT, INDIRECT, PUNITIVE, ACTUAL,

CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR OTHER DAMAGES, INCLUDING LOSS OF REVENUE OR INCOME, PAIN AND SUFFERING, EMOTIONAL DISTRESS, OR SIMILAR DAMAGES, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL THE COLLECTIVE LIABILITY OF COMPANY AND ITS SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS, CONTENT PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS, TO ANY PARTY (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR

OTHERWISE) EXCEED THE GREATER OF $100 OR THE AMOUNT YOU HAVE PAID TO

COMPANY FOR THE APPLICABLE CONTENT, PRODUCT OR SERVICE OUT OF WHICH

LIABILITY AROSE.

Indemnity

You will indemnify and hold Company, its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (hereinafter known as the "Indemnified Parties”) harmless from any breach of these Terms of Use by you, including any use of Content other than as expressly authorised in these Terms of Use. 

You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorised use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorney’s fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this site.

Information You Provide 

You may not post, send, submit, publish, or transmit in connection with this site any material that:

* you do not have the right to post, including proprietary material of any third party;

* advocates illegal activity or discusses an intent to commit an illegal act;

* is vulgar, obscene, pornographic, or indecent;

* does not pertain directly to this site;

* threatens or abuses others, libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening or offensive;

* seeks to exploit or harm children by exposing them to inappropriate content, asking for personally identifiable details or otherwise;

* infringes any intellectual property or other right of any entity or person, including violating anyoneʼs copyrights or trademarks or their rights of publicity;

* violates any law or may be considered to violate any law;

* impersonates or misrepresents your connection to any other entity or person or otherwise manipulates headers or identifiers to disguise the origin of the content;

* advertises any commercial endeavour (e.g., offering for sale products or services) or otherwise engages in any commercial activity (e.g., conducting raffles or contests, displaying sponsorship banners, and/or soliciting goods or services) except as may be specifically authorised on this site;

* solicits funds, advertisers or sponsors;

* includes programs which contain viruses, worms and/or Trojan horses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications;

* disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise act in a way which affects the ability of other people to engage in real time activities via this site;

* includes MP3 format files;

* amounts to a ‘pyramid’ or similar scheme;

* disobeys any policy or regulations established from time to time regarding use of this site or any networks connected to this site; or

* contains hyper-links to other sites that contain content that falls within the descriptions set forth above. Although under no obligation to do so, our Company reserves the right to monitor use of this site to determine compliance with these Terms of Use, as well as the right to remove or refuse any information for any reason. Notwithstanding these rights, you remain solely responsible for the content of your Submissions. You acknowledge and agree that neither Company nor any third party that provides Content to Company will assume or have any liability for any action or inaction by Company or such third party with respect to any Submission.

Security

Any passwords used for this site are for individual use only. You will be responsible for the security of your password (if any). Company will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that Company considers insecure, Company will be entitled to require the password to be changed and/or terminate your account.

You are prohibited from using any services or facilities provided in connection with this site to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. If you become involved in any violation of system security, Company reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents. Company reserves the right to investigate suspected violations of these Terms of Use.

Company reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing Company to disclose the identity of anyone posting any e-mail messages, or publishing or otherwise making available any materials that are believed to violate these Terms of Use.

BY ACCEPTING THIS AGREEMENT YOU WAIVE AND HOLD NORTON PODIATRY FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY COMPANY DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER THE COMPANY OR LAW ENFORCEMENT AUTHORITIES.

Claims of Copyright Infringement

These terms and conditions will be governed by and construed in accordance with English15 law, and any disputes relating to these terms and conditions will be subject to the [non-]exclusive jurisdiction of the courts of England and Wales. Notwithstanding any principles of conflicts of law. You specifically consent to personal jurisdiction in British connection with any dispute between you and Company arising out of these Terms of Use or pertaining to the subject matter hereof. The parties to these Terms of Use each agree that the exclusive venue for any dispute between the parties arising out of these Terms of Use or pertaining to the subject matter of these Terms of Use will be in the state and/or Magistrates, County or Crown Crown Courts in the jurisdiction of the county of Devon in the UK or any properly designated other. If any part of these Terms of Use is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. These Terms of Use constitute the entire agreement among the parties relating to this subject matter. Notwithstanding the foregoing, any additional terms and conditions on this site will govern the items to which they pertain. Company may revise these Terms of Use at any time by updating this posting.


 

 

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