United Kingdom Orders:
All orders are sent out Second Class delivery by Royal Mail. We aim to post all items within 7 working days however some items may have to be ordered from suppliers and may then take upto 14 days. We may possibly have to contact you to confirm your details prior to sending the order.
Standard postage is non tracked and compensation of UPTO £20 is included if lost in transit. We can not be held responsible for your loss if you only choose standard dleivery and your total order is over £20.
You should choose recorded delivery if your order is over £20 and up to £50 as you be covered for any loss up to the £50 limit.
Special delivery is tracked and compensation of UPTO £500 is included if lost in transit. You should choose this method if your order is over £50.
IT IS THE RESPONSIBILITY OF THE CUSTOMER TO ENSURE THAT THEY HAVE FILLED IN THEIR DETAILS CORRECTLY. ROYAL MAIL WILL NOT COMPENSATE YOU IF YOU FAIL TO GIVE YOUR CORRECT ADDRESS WITH POST CODE.
WE ARE UNABLE TO SHIP TO PO BOX NUMBERS
Also, if time is of the essence please email us first to enquire on stock availability and when the order will be posted.
Standard postage is non tracked and compensation of UPTO £20 if lost in transit.
International Signed for is tracked and compensation of UPTO £500 if lost in transit
UK - we need to allow 15 WORKING days before Royal Mail will investigate a loss. Please contact us after this time so we can inform Royal Mail
International - we need to allow 25 WORKING days before Royal Mail will investigate a loss. Your package may be stuck in your Customs Department so may take additional time to reach you.
WE ARE UNABLE TO SHIP TO PO BOX NUMBERS
You can order any products and pay securely online.
We take security seriously and you can be assured any online transactions are dealt with upto date technology enabling complete security.
Secure server is one which takes advantage of Secure Sockets Layer (SSL) technology. SSL is a protocol designed to enable secure transmission of information on the Internet. SSL provides encryption and integrity of communications along with strong authentication using digital certificates. SSL uses a private key to encrypt data being submitted from a browser before it is transferred over the Internet via the SSL connection. When the data reaches the SSL-enabled web server, it is decrypted. If the data were to be stolen during this transmission, it would remain unreadable. Many web sites use SSL to obtain confidential user information, such as credit card numbers. Web pages that incorporate SSL have a web address starting with "https://" instead of the usual "http://".
Tip: Look for the yellow closed lock on the bottom of the web page which ensures your security. Click on it to verify the security certificate. If you are unhappy with ordering in this way please phone us with your order and details.
You are fully guaranteed against fraud and will be directed to a secure server to input your credit card details.
ALL DISCOUNT CODES CARRY A MINIMUM £10 spend (exc delivery charge)
We will not be held responsible for delays from royal mail. We will try to help you with locating any items, as we hold proof of postage for all items.
If you have still not received your order within 14 working days please contact us using the CONTACT US link at the top of the page and we will try to help.
We will accept returned products within seven days and refund the value (minus postage) as long as the items are UNWORN and in with original intact packaging.WE DO NOT OFFER A TRY BEFORE YOU BUY SERVICE. Faulty products will be fully refunded. We are unable to refund on any item where the hygienic seal has been broken, or any plastic packaging has been cut. If you do not want the product PLEASE DO NOT OPEN IT. If the package is opened this is seen as acceptance of the goods and no refund will be issued unless faulty.
Faulty goods must be returned within 14 days of receiving your order.
You wll be responsible for the items until they are received by us and you will be liable for any return postage. Please ensure you have a proof of postage receipt.
Orders that are returned to us due to non collection at your Postal Service office will be subject to a 10% restocking fee.
For more information please read
Quality: Your high street consumer rights apply online. See www.consumerdirect.gov.uk/
Updated to include New GDPR requirements:
What information is collected about me?
Only the minimum information about you is collected when you sign up or when you place an order for online products. The information held is secure in our account and isnât passed on to any third party. Website usage information is collected using cookies which is agreed upon when you visit our site for the first time.
You can ask us for any information we hold about you. All enquiries should be addressed to: Norton Podiatry 33 Lichfield Street Walsall WS1 1TJ
How long do you keep information for?
We keep paper medical records for 7 years from your last appointment and 7 years from the date a child reaches their 16th birthday. This is required by Law. We keep records on our computer system securely until you inform us you wish for them to be deleted (after the required 7 years for adults and 7 years after a child reaches their 16th birthday).
If you have made a purchase on our website, we keep your details for a maximum of 1 year and are then deleted.
How is the information about me used?
Information gained on the website is used to process an order or payment, to respond to enquiries and to send you information you have requested. Your information is never shared with anyone else.
If you have consented to receive information from us by putting your details on a webform and you no longer wish to receive information from us, you may opt out at any time by following the unsubscribe link at the bottom of the information email. If you have unsubscribed and you are still receiving mail from us it may be that you have subscribed for another product or service using a different email. We do not reinstate your status once you have unsubscribed and you will be deleted from our lists after 3 months.
Access to and deletion of my information
You have the right to request a copy of the information that is held about you and to make corrections to that data. If you would like a copy of some or all of your personal information, please contact us.
You also have the right to request that we delete any or all of the data we have related to you. However, for financial reasons if you have been invoiced we are legally bound to keep this information for a minimum of 6 years.
This website is owned and operated by Norton Podiatry
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(2) What information do we collect?
We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of our websites (which may include your IP address, geographical location, browser type and version, referral source, entry page, exit page, length of visit, number of page views, route taken through our website, and similar information);
(b) information relating to any enquiries you make concerning our services or products or purchases you make of our services or products (which may include your name, address, email address, telephone number, company name, role/position, payment details and details of the proposed use or uses of the services or products);
(c) information relating to or supplied to us in connection with any legal services we may provide to you;
(d) information that you provide to us for the purpose of registering with our website blogs (your name and email address);
(e) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (your name, email address and areas of interest); and
(f) any other information that you choose to send to us.
(3) Using your personal data We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send to you products,
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested;
(h) send to you our newsletter and other marketing communications
In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law; [Note we are a British based company subject to the terms of the Data Protection Act and any EU laws in force at this time.
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and (d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use session cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. Session cookies will be deleted from your computer when you close your browser.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking Tools, Internet Options, Privacy, and selecting Block All Cookies using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
(6) Your rights
You may instruct us to provide you with any personal information we hold about you. You may instruct us not to process your personal data for marketing purposes (by email or otherwise) at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
(7) Security of your personal data We will take reasonable precautions to prevent the loss, misuse or
alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
(9) Policy amendments
PROVIDED BY OUR COMPANY. BY ACCESSING THIS SITE, YOU ARE INDICATING
DISCRETION. YOUR USE OF THIS SITE AFTER SUCH CHANGES ARE IMPLEMENTED
Access To This Site
You agree to use this site only for the lawful purposes described in more detail in the "Restrictions on Useâ section below. You agree not to take any action that might compromise the security of the site, render the site inaccessible to others or otherwise cause damage to the site or the Content. You agree not to add to, subtract from, or otherwise modify the Content, or to attempt to access any Content that is not intended for you. You agree not to use the Site in any manner that might interfere with the rights of third parties. To access this site or some of the resources it has to offer, you may be asked to provide certain registration details or other information. It is a condition of your use of this site that all the information you provide on this site will be correct, current, and complete. If our Company believes the information you provide is not correct, current, or complete, we have the right to refuse you access to this site or any of its resources, and to terminate or suspend your access at any time, without notice.
Restrictions On Use
The material and Content accessible from this site, and any other World Wide Web site owned, operated, licensed, or controlled by our Company is the proprietary information of our Company or the party that provided the Content to our Company, and our Company or the party that provided the Content to our Company retains all right, title, and interest in the Content. Accordingly, the Content may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of our Company, or unless authorized in writing elsewhere on our site, except that you may print out a copy of the Content solely for your personal use. You are prohibited from using any of the marks or logos appearing throughout the site without the express written permission of our Company.
This site and its Content are protected by U.K., E.U., U.S. and/or foreign copyright laws, and belong to the Company or its partners, affiliates, contributors or third parties. The copyrights for the Content are owned by the Company or other copyright owners who have authorized their use on this site. You may download and reprint Content for noncommercial, non-public, personal use only (If you are browsing this site as an employee or member of any business or organization, you may download and reprint Content only for educational or other non-commercial purposes within your business or organization, except as otherwise permitted by the Company, for example in certain password-restricted areas of the site). You may not manipulate or alter in any way images or other Content on the site.
This site may be hyper-linked to other sites which are not maintained by, or related to, our Company. The inclusion of any hyper-link to a third-party site does not imply endorsement, sponsorship or recommendation by our Company of that site. Hyper-links to such sites are provided as a service to users and are not sponsored by or affiliated with this site or our Company. Our Company has not reviewed any or all of such sites and is not responsible for the content of
You hereby grant to our Company the royalty-free, perpetual, irrevocable, worldwide, nonexclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content, remarks, suggestions, ideas, graphics, or other information communicated to our Company through this site (together, hereinafter known as the "Submissionâ), and to incorporate any Submission in other works in any form, media, or technology now known or later developed. Our Company will not be required to treat any Submission as confidential, and may use any Submission in its business (including without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in future Company operations.
By making a Submission, you are guaranteeing to us that you have the legal right to post the content in the Submission and that it will not violate any law or the rights of any person or entity.
Protecting the online privacy of children is especially important to us, and those under the age of 13 are protected by federal law. For that reason, our Company does not knowingly permit children under the age of 16 to become registered members of our sites, or to buy goods and services on our sites, without verifiable parental consent. Our Company does not knowingly collect or solicit personal information about children under 13, except with their parentâs express consent. If we ever include children under the age of 16 as part of our intended site audience, those specific web pages will, in accordance with the provisions of the Childrenâs Online Privacy Protection Act (COPPA), be clearly identified and provide an explicit privacy notice; and we will provide processes to obtain parental approval, provide access to information and allow parents to request removal of their childrenâs personal information.
You understand that our Company cannot and does not guarantee or warrant that files available for downloading from the Internet will be free of viruses, worms, Trojan horses or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this site for the reconstruction of any lost data. Our Company does not assume any responsibility or risk for your use of the Internet.
THE COMPANY MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER WITH RESPECT TO THE SITE, THE SERVICE OR THE CONTENT. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, WITH REGARD TO THE SITE, THE SERVICE, THE CONTENT, AND ANY PRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED VIA THE SITE.
THE COMPANY DOES NOT WARRANT THAT THE FUNCTIONS PERFORMED BY THE SITE OR THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THAT DEFECTS IN THE SITE OR THE SERVICE WILL BE CORRECTED. THE COMPANY DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE CONTENT, OR THAT ANY ERRORS IN THE CONTENT WILL BE CORRECTED. THE SITE, THE SERVICE AND THE CONTENT ARE PROVIDED ON AN "AS ISâ AND "AS AVAILABLEâ BASIS.
Limitation On Liability
COMPANY, ITS SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS,
CONTENT PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS WILL NOT
BE LIABLE FOR ANY INCIDENTAL, DIRECT, INDIRECT, PUNITIVE, ACTUAL,
CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR OTHER DAMAGES, INCLUDING LOSS OF REVENUE OR INCOME, PAIN AND SUFFERING, EMOTIONAL DISTRESS, OR SIMILAR DAMAGES, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL THE COLLECTIVE LIABILITY OF COMPANY AND ITS SUBSIDIARIES, AFFILIATES, LICENSORS, SERVICE PROVIDERS, CONTENT PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS, TO ANY PARTY (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR
OTHERWISE) EXCEED THE GREATER OF $100 OR THE AMOUNT YOU HAVE PAID TO
COMPANY FOR THE APPLICABLE CONTENT, PRODUCT OR SERVICE OUT OF WHICH
You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorised use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneyâs fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this site.
Information You Provide
You may not post, send, submit, publish, or transmit in connection with this site any material that:
* you do not have the right to post, including proprietary material of any third party;
* advocates illegal activity or discusses an intent to commit an illegal act;
* is vulgar, obscene, pornographic, or indecent;
* does not pertain directly to this site;
* threatens or abuses others, libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening or offensive;
* seeks to exploit or harm children by exposing them to inappropriate content, asking for personally identifiable details or otherwise;
* infringes any intellectual property or other right of any entity or person, including violating anyoneÊ¼s copyrights or trademarks or their rights of publicity;
* violates any law or may be considered to violate any law;
* impersonates or misrepresents your connection to any other entity or person or otherwise manipulates headers or identifiers to disguise the origin of the content;
* advertises any commercial endeavour (e.g., offering for sale products or services) or otherwise engages in any commercial activity (e.g., conducting raffles or contests, displaying sponsorship banners, and/or soliciting goods or services) except as may be specifically authorised on this site;
* solicits funds, advertisers or sponsors;
* includes programs which contain viruses, worms and/or Trojan horses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications;
* disrupts the normal flow of dialogue, causes a screen to scroll faster than other users are able to type, or otherwise act in a way which affects the ability of other people to engage in real time activities via this site;
* includes MP3 format files;
* amounts to a âpyramidâ or similar scheme;
* disobeys any policy or regulations established from time to time regarding use of this site or any networks connected to this site; or
Any passwords used for this site are for individual use only. You will be responsible for the security of your password (if any). Company will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that Company considers insecure, Company will be entitled to require the password to be changed and/or terminate your account.
BY ACCEPTING THIS AGREEMENT YOU WAIVE AND HOLD NORTON PODIATRY FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY COMPANY DURING OR AS A RESULT OF ITS INVESTIGATIONS AND/OR FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER THE COMPANY OR LAW ENFORCEMENT AUTHORITIES.
Claims of Copyright Infringement